Category Archives: change management

Introducing the authors of Age of Conversation 3

I am very excited to be part of a new book, Age of Conversation 3: It’s time to get busy!. It’s going to be a physical book, available directly from Amazon and other online book stores. The new cover, was designed by Chris Wilson. And the website, was designed and built by my friend, Craig Wilson and the hard working team at Sticky Advertising.

The editors, Gavin Heaton and Drew McLellan have done an amazing job pulling it together.

There are some very high calibre writers, who chose one of the following themes as their contribution. At the Coalface, Conversational Branding, Influence, Getting to work, Corporate Conversations, Measurement, In the boardroom, Pitching social media, Innovation and Execution, Identities, friends and trusted strangers. Stay tuned, I’ll let you know when the book will be available.

The authors who have contributed to this year’s edition are:

Adam Joseph Priyanka Sachar Mark Earls
Cory Coley-Christakos Stefan Erschwendner Paul Hebert
Jeff De Cagna Thomas Clifford Phil Gerbyshak
Jon Burg Toby Bloomberg Shambhu Neil Vineberg
Joseph Jaffe Uwe Hook Steve Roesler
Michael E. Rubin anibal casso Steve Woodruff
Steve Sponder Becky Carroll Tim Tyler
Chris Wilson Beth Harte Tinu Abayomi-Paul
Dan Schawbel Carol Bodensteiner Trey Pennington
David Weinfeld Dan Sitter Vanessa DiMauro
Ed Brenegar David Zinger Brett T. T. Macfarlane
Efrain Mendicuti Deb Brown Brian Reich
Gaurav Mishra Dennis Deery C.B. Whittemore
Gordon Whitehead Heather Rast Cam Beck
Hajj E. Flemings Joan Endicott Cathryn Hrudicka
Jeroen Verkroost Karen D. Swim Christopher Morris
Joe Pulizzi Leah Otto Corentin Monot
Karalee Evans Leigh Durst David Berkowitz
Kevin Jessop Lesley Lambert Duane Brown
Peter Korchnak Mark Price Dustin Jacobsen
Piet Wulleman Mike Maddaloni Ernie Mosteller
Scott Townsend Nick Burcher Frank Stiefler
Steve Olenski Rich Nadworny John Rosen
Tim Jackson Suzanne Hull Len Kendall
Amber Naslund Wayne Buckhanan Mark McGuinness
Caroline Melberg Andy Drish Oleksandr Skorokhod
Claire Grinton Angela Maiers Paul Williams
Gary Cohen Armando Alves Sam Ismail
Gautam Ramdurai B.J. Smith Tamera Kremer
Eaon Pritchard Brendan Tripp Adelino de Almeida
Jacob Morgan Casey Hibbard Andy Hunter
Julian Cole Debra Helwig Anjali Ramachandran
Jye Smith Drew McLellan Craig Wilson
Karin Hermans Emily Reed David Petherick
Katie Harris Gavin Heaton Dennis Price
Mark Levy George Jenkins Doug Mitchell
Mark W. Schaefer Helge Tenno Douglas Hanna
Marshall Sponder James Stevens Ian Lurie
Ryan Hanser Jenny Meade Jeff Larche
Sacha Tueni and Katherine Maher David Svet Jessica Hagy
Simon Payn Joanne Austin-Olsen Mark Avnet
Stanley Johnson Marilyn Pratt Mark Hancock
Steve Kellogg Michelle Beckham-Corbin Michelle Chmielewski
Amy Mengel Veronique Rabuteau Peter Komendowski
Andrea Vascellari Timothy L Johnson Phil Osborne
Beth Wampler Amy Jussel Rick Liebling
Eric Brody Arun Rajagopal Dr Letitia Wright
Hugh de Winton David Koopmans Aki Spicer
Jeff Wallace Don Frederiksen Charles Sipe
Katie McIntyre James G Lindberg & Sandra Renshaw David Reich
Lynae Johnson Jasmin Tragas Deborah Chaddock Brown
Mike O’Toole Jeanne Dininni Iqbal Mohammed
Morriss M. Partee Katie Chatfield Jeff Cutler
Pete Jones Riku Vassinen Jeff Garrison
Kevin Dugan Tiphereth Gloria Mike Sansone
Lori Magno Valerie Simon Nettie Hartsock
Mark Goren Peter Salvitti

HabitatUK return to Twitter

It was in June that HabitatUK learnt the power of social media when they jumped on Twitter and used trending topic hashtags (the most tasteless was the Iran Election) to push signups to their marketing database and furniture discounts . As the blogger who broke the news, and then watched it break all records on Social Media Today, I am very relieved to see them back on Twitter. The case has been used as a benchmark of the cynical use of hashtag spam, been written up on countless posts, news stories and talked about on Twitter. Even though HabitatUK apologised through me via another blog post, and then promptly blamed their intern as the cause of the hashtag spam, they didn’t respond back on Twitter. Until now.

HabitatUK back on Twitter

HabitatUK back on Twitter

There seems to be a marked shift in adopting basic principles of social media

I’m really happy they’ve got back on the metaphorical horse and have listened and learned. And I’m hoping this will end up being a new type of case study: the best social media recovery for a brand.

Move online - or move over


In my previous incarnation as a Digital Communications consultant for Westpac Banking Corporation, the internal communications managers and I were lucky (!) to hear a personalised speech towards the end of 2006, from the Australian Liberal Party’s Spin Doctor. A farmer’s son from the northern, drought stricken area of South Australia, he was an arrogant and boastful guy, intent on bragging about his great initiatives that kept the wheels of John Howard’s bigotry bus spinning round, including his role in the Tampa children overboard incident.

My favourite highlight of the presentation was his answer to a question about the Liberal Party’s online strategy. Mr Liberal PR said he didn’t believe online was important at all, and he cited how he used his evil ways to bring down a Labor candidate in Kalgoorlie in WA.
The Labor candidate had a website, and Mr Liberal PR had gone through Mr Labor candidate’s website links. He clicked on every link on the site and did not stop searching and clicking on links until he found that there was a link (many sites down the line mind you) to a porn site. Mr Liberal PR then ran a calculated smear campaign along the lines of “Labor Candidate for Kalgoorlie suports online porn”. Needless to say Mr Labor Candidate lost the election.

Mr Liberal PR was very proud of his reverse online strategy - the Liberal Party was never going online as a consequence of it being too easy to bring people down by distant associations to online porn (six degrees of separation style). It was fascinating to see the inner workings of a truly unscrupulous communications mind, and I was happy to see him and his archaic strategy come undone in the last Federal election.

Compare: Kevin07 campaign running hot in Facebook and online. Mmm… funny that, Kev won, hands down and whatever happened to the Liberal Party in the 2007 Federal election, let alone their online strategy? Oh, yes that’s right, complete annihilation.

Having experienced first hand Mr Liberal PR’s terror of the interweb, I laughed out loud at the headline in last Sunday’s Herald “Libs hope answer to woes is online” The synopsis of the article is that the Coalition failed abysmally to fully recognise the importance of the internet during the 2007 federal election campaign (well now you know the real reason why:)), and that John Howard’s YouTube videos only produces the worst kind of PR, because he was stiff and scripted, turning off huge amounts of voters.

The other piece of gold in the article cites that only 3 (yes 3) formal senior Liberal Party members could use a computer. Malcolm Turnbull is one of the 3, so it seems logical that he is their only hope for the future:)) Another Liberal bigwig is quoted as saying the Liberal party “must invest in the internet to become a modern political party”. Check out the full article at http://tinyurl.com/67yhdk

Having heard straight from the horses mouth how far behind the Liberal Party has been in terms of its online strategy, its going to take a lot more than physical investment in technology to bring the Liberal Party into the 21st century. The cultural shift required to bring a bunch of old men who have never bothered to even learn how to use a computer, will be a far more daunting task. Because they had the mistaken belief that the rest of Australia also lived in their warped 1950s view of the world, it was a classic case of reality distortion not working at all - they underestimated the power of the digital channels to their peril.

Prioritising the importance of an online platform is only step one, actually using that platform effectively may only happen once the “old world” generation move on, or get with the program. Given the admitted lack of any computer skills whatsoever, I would say that the Liberal Party’s ability to make the giant cultural leap required is not a bet I am willing to make.

Kevin07 all the way!