Tag Archives: Twitter #hashtags

Social mashup goes mainstream: Pepsi Hit Refresh

Earlier this week, Pepsi Australia’s Hit Refresh social media and heavyweight outdoor campaign started it’s promotions activation phase, via a Twitter treasure hunt and the engagement so far has been extremely high. This is a campaign I’ve been working on since late 2009, and I’ve really enjoyed seeing social brand advocacy in action at a grass roots level in the Gen Y and Gen Z demographic. Particularly on Facebook, Fans of the page are spontaneously sharing their love of Pepsi, requesting the treasure hunt come to their city, and enjoying the MTV TV spots.

There are a few points about this campaign that makes it distinctive in both the social media and advertising landscape in Australia:

HabitatUK return to Twitter

It was in June that HabitatUK learnt the power of social media when they jumped on Twitter and used trending topic hashtags (the most tasteless was the Iran Election) to push signups to their marketing database and furniture discounts . As the blogger who broke the news, and then watched it break all records on Social Media Today, I am very relieved to see them back on Twitter. The case has been used as a benchmark of the cynical use of hashtag spam, been written up on countless posts, news stories and talked about on Twitter. Even though HabitatUK apologised through me via another blog post, and then promptly blamed their intern as the cause of the hashtag spam, they didn’t respond back on Twitter. Until now.

Twitter as interactive backchat

Twitter since it’s launch 3 years ago has been a major part of SXSW, so much so that Pepsico spent some sponsorship dollars this year in creating an interactive visualizer of the various Twitter streams, following the parties just as much as the event itself.

Which brings me to the most pop cultural use of Twitter as interactive backchat. So You Think You Can Dance Australia has a bunch of amateur commentators (me included I’m afraid) who sit on Twitter every Sunday and Monday evening, tweeting on the minutae of costumes, music, hair, camerawork and oh yes, the dancing. Every week, the #sytycd hashtag becomes a trending topic, prompting Twitter users from opposite hemispheres (literal as well as metaphorical) to ask “what’s sytycd?”. Meanwhile the backchat goes on in an interactive (at least amongst the amateur commentators) stream.

Mistakes made on Twitter - it pays to know your #hashtags, Sydney Morning Herald

It’s not about the tools, when it comes to social media, it’s about the way you use them. The tools themselves are designed to make your life easy - but to do a good Twitter brand, you must be prepared to put some real time and effort into it to receive the benefit of real engagement.